We guarantee a maximum response time of 4 hours.
Our 2007 average response time was 2.78 hours!


DRIVERS

Remote Assistance is offered to clients who have a Networking Agreement with us. If you would like information, or would like to sign up for a Networking Agreement, please email Shannon Carpenter.

(NOTE: We are now able to help you whether our IT professionals are in the office, in the field, or even at home. In order to know which link you need to click on, please call us first so we may instruct you further. 859-294-3911)

Our domain uses a 10Meg Download/1Meg Upload high speed connection. Our Remote Desktop can currently handle 100 connections per PC. This real time link is made possible through Insight Broad Band's Digital 10.0. If you would like more information regarding 10Meg High Speed Internet like ours, please contact Matt Sword with Insight Communications.

Click HERE to access our list of Remote Assistance Technicians